Answers

Off campus users are required to enter a NetID and password to gain access to databases. Virtual Private Networks (VPN) should be temporarily disabled, as they are incompatible with the proxy server that authorizes you to access Library e-resources. UTD's GlobalProtect is one VPN exception that seems to function normally.

For all users, the following troubleshooting steps will typically resolve e-resources connection issues:

• Ensure that you are connected to the CometNet network when using wireless internet. UTDGuest is not a compatible network.
• Errors pertaining to your credentials may indicate an inactive status with UT Dallas, or a simple password issue. Should this occur, reset your password or contact the OIT Help Desk.
• Access e-resources using Library-provided links. Navigating from outside sources like Google Scholar or outdated saved links will often fail to provide full access.
• Try using a different browser (Chrome, Firefox, Safari, etc.).
• Clear your internet history and cache.
• The database may be undergoing routine maintenance. Try again later in the day.

For further assistance, please click the Chat button or call (972) 883-2643.