Answers

If you experience an error on the Library printers that says "User locked on terminal ##," this is the result of swiping your Comet Card on another machine without logging off the printer you originally used.

Solution:

• Take note of the printer number in the error message. This number identified which printer you originally used (and are locked upon).  Example: if error message ends with a 5, look for the printer with the number 5 on the front by the paper tray)
• Swipe your Comet Card on THAT printer - your account will unlock.
• Press Log off either on the touch screen where your print queue is shown or hit OK and see the print jobs pending and print/print all to process.

Visit the Service Desk if you would like further assistance.