Q. I can't connect to library databases.

Answer

Here are the most common solutions for issues connecting to library resources:

  • When using a WiFi connection, ensure that you have selected CometNet as your network. UTDGuest and others will not work.
  • Off campus users should temporarily disable their VPN if applicable (unless it's UTD's GlobalProtect). VPNs bypass the library's e-proxy service, rejecting your access to subscribed e-resources.
  • Try a different web browser. If it works there, this is a clue that you should clear your temporary internet files and cache in your preferred browser.

 

If trouble persists, please contact us through one of the following options:

Click the Chat button on the library's webpage

Phone: (972) 883-2643

Email: webservices@utdallas.libanswers.edu

  • Last Updated Jun 03, 2020
  • Views 82
  • Answered By Matt Young

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