Answers

Troubleshooting connection to electronic Library resources

Off campus or remote access to McDermott Library's electronic resources is limited to currently enrolled UTD students and current UTD faculty and staff. 

The system will block access to electronic resources if you have an overdue book or a library fine of $1.00 or more. Please allow 24 to 48 hours for access to be restored once the fine is paid.

Other reasons your login may have failed:

1. Running a Virtual Private Network (VPN) on your PC can block access to proxied materials (UTD's GlobalProtect should function well).

Solution:
Disable VPN before logging in to the Library's proxy server, then retry login.

2. You are not currently enrolled.

Solution: You need to register for a class in order to access these materials while off-campus.

3. Your Net ID was typed incorrectly.

Solution: Net ID is your User ID to login into any UTD computer resource. If you have forgotten your NetID, go to the NetID Self-Service Portal for instructions on how to retrieve it or to reset your password.

4. You get a message that pop-ups have been blocked.

Solution: Enable pop-ups for your session on this site. Many of the full-text articles are displayed in a pop-up.

5. Your browser must be enabled to accept cookies to establish a connection to some remote resources.

Solution: Be sure your browser supports cookies and is enabled to accept them.

6. You receive a prompt asking for a user ID or authorization and password when you try to access a title.

Solution: You may have bookmarked the web site or entered its URL rather than entering via the Library's description/linking page. Avoid bookmarking or using Library-provided links saved in documents and old emails as these can change.

7. The maximum number of users from UTD who can search this resource at one time has been reached.

Solution: Please wait a few minutes and try again.

8. Your browser may not run JavaScript. JavaScript is used by many of the electronic resources subscribed to by the library, and if your browser is not set to run JavaScripts, you may not be able to access them.

Solution: Be sure your browser supports JavaScript and that you have it configured to allow it to be used.

9. If the date is set incorrectly on your computer, you may not be able to connect to some web sites.

Solution: Set the date on your computer correctly. Check the documentation that came with your computer for instructions.

10. You are getting the following message after entering login and id info: "400 Bad Request. The HTTP request that was submitted is invalid or malformed."

Solution: Some ISP acceleration software is known to cause this type of behavior (specifically NetZero's HiSpeed software and Road Runner ISP high-speed DSL service). You may want to contact your ISP and tell them to take you off their ISP's restricted access list. Alternatively, you can also contact us with the information listed below.

11. You are not on the UTD campus, and this title is one that is only available to users on campus.

     Solution: Please come to the Library to access this resource.