Q. I can't access a resource in a database without providing a log in?


With few exceptions, active UT Dallas students, faculty and staff should not be required to create a log in or profile unique to a database. If you find that you are being prompted to log in when attempting to access eBooks, articles in a database, or videos from a resource like JoVE (Journal for Visualized Experiments), here are some common explanations:


1) You're off campus.

Off campus research will require more log ins with your NetID because it is not automatically being authenticated by the on campus server. This is normal. If your credentials do not work, see our detailed troubleshooter.

2) You followed a link from an outside source like Google Scholar.

Same concept - a direct link from an outside source will bypass your credentials check. Try locating the journal, video, etc. via the library's Discover search first and follow the link provided in the View Online tab.

3) You're on campus and navigating through the library website, but still prompted to log in or pay for articles.

The most common explanation is that you are accessing the web via the UTDGuest wifi network. The guest network doesn't verify your NetID like CometNet does. Switch networks.

4) You're using a Virtual Private Network (VPN).

Library-provided links to electronic resources send you through an ezproxy server to either automatically identify you as a UTD student/faculty/staff or prompt you to authenticate with your NetID to gain full access. Most VPNs conflict with the proxy server operation (UTD's GlobalProtect is a notable exception). Try temporarily disabling your VPN.

5) The database requests a log in unique to its services.

Some resources actually do require that you set up a user profile while on campus, such as RIA Checkpoint or Sci Finder.

  • Last Updated Jun 03, 2020
  • Views 105
  • Answered By Matt Young

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